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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Lori Coaxum

October 4, 2024

5  out of  5
rating by Lori Coaxum
"Amy was knowledgeable and quick with providing me the information I needed. Awesome customer service!"
We responded:
"Very happy to hear that, thanks Lori for your continued trust in our agency!"
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chaunya ward

September 18, 2024

5  out of  5
rating by chaunya ward
"Tammy is the absolute best. She is always pleasant and responds expeditiously to my emails/phone calls concerning my auto and home insurance. If you want an agent that is always happy to help you; contact Tammy. I'm trying to get my whole family with State Farm because of the wonderful service & great pricing."
We responded:
"Thanks Chauyna, glad we are meeting your expectations!"
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Daniel Stevenson

September 10, 2024

5  out of  5
rating by Daniel Stevenson
"Amy made it pleasantly painless to switch my home and auto insurance from my previous provider, who I had for over 20 years, and saved me loads."
We responded:
"Welcome to our office, I am happy to hear you had such a smooth transition placing your home and auto insurance with us. Thanks Daniel!"
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Pamela S (Trixiemay)

September 3, 2024

4  out of  5
rating by Pamela S (Trixiemay)
"Super helpful, very professional a pleasure to work with!"
We responded:
"Glad to hear that, please let me know what we could have done better. Thanks Pamela!"
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Sealcoatersparadise

September 3, 2024

5  out of  5
rating by Sealcoatersparadise
"very pleased with service and representation of Matt's office. Ended up getting a great rate and have had good experience with the accidents that people have hit me in."
We responded:
"Very happy to hear we are providing value and you saved money on your insurance at the same time. Thanks!"
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Mickie Troubetaris

August 28, 2024

5  out of  5
rating by Mickie Troubetaris
"Tammy was absolutely amazing she made the process quick and easy! Thank you for making the process so painless."
We responded:
"Thanks Mickie, I appreciate it!"
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Cristina Rose

August 21, 2024

5  out of  5
rating by Cristina Rose
"Jane was super easy and friendly to work with. She made the process of switching insurance companies seamless."
We responded:
"Very happy to hear that, thank you for your business and trust Cristina!"
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Dan Verbeck

August 1, 2024

5  out of  5
rating by Dan Verbeck
"Very helpful and professional"
We responded:
"Thanks Dan, we appreciate it!"
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Benjamin Schlusser

July 25, 2024

5  out of  5
rating by Benjamin Schlusser
"This office was so helpful in getting me a renter's insurance policy for a short term. I was staying at a place for less than one year, and this office was able to fit my needs without requiring me to commit to a full year policy. Amy was extremely helpful. Every time I called this office, whatever I needed was taken care of in just a few seconds. I enthusiastically recommend."
We responded:
"We appreciate uou reaching out to us, thanks Benjamin!"
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Angela Falco

July 18, 2024

5  out of  5
rating by Angela Falco
"I was able to switch my car insurance over easily and save $100 a month by switching. Amy was amazing and super nice."
We responded:
"We love it, so happy you chose us for your instance needs and saved money at the same time. Thanks Angela!"
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Amanda Ritzke

July 15, 2024

5  out of  5
rating by Amanda Ritzke
"Amy was super helpful! She explained everything when I was switching my insurance from PA to DE!"
We responded:
"Very happy to hear that, welcome to Delaware and thanks for choosing us as your insurance agency Amanda!"
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Ashley Rogers

July 5, 2024

5  out of  5
rating by Ashley Rogers
"The office manager, Jennifer, is absolutely amazing! You can tell she has passion for what she does and wants to take care of all her clients service needs!"
We responded:
"Thanks Ashley, we appreciate you!"
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Debbie Webb

July 5, 2024

5  out of  5
rating by Debbie Webb
"Amy was great to work with she answered all questions I had and was concerned about my insurance needs. We worked on several policies for my family needs."
We responded:
"Happy to hear that Debbie, thanks for choosing us as your insurance agency!"
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ScottT

June 29, 2024

1  out of  5
rating by ScottT
"Horrible customer service."
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Serrena Murphy

June 21, 2024

5  out of  5
rating by Serrena Murphy
"Tammy is exceptional, she works above and beyond her limits just to make sure you are giving the BEST over at Matt Basile State Farm agent in Smyrna DE. No one has come close to her dedication in getting your policies up and running and she's always available each and every time with questions you may have. She's the Best!:)"
We responded:
"Thank you Serrena, we appreciate you!"
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Zhendong Cao

June 20, 2024

5  out of  5
rating by Zhendong Cao
"This is my third time working with Tammy for my insurance needs, and once again, she has exceeded my expectations. Tammy is professional, always reachable, and remarkably patient in explaining the intricacies of the policy to me. She makes the process seamless and stress-free. Tammy truly is a fantastic agent, and I highly recommend her to anyone looking for reliable and top-notch insurance services. Thank you, Tammy, for your outstanding service!"
We responded:
"Very happy to hear that. We appreciate you choosing us as your insurance agency, thanks Zhendong!"
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Amy B

June 19, 2024

5  out of  5
rating by Amy B
"Very helpful, quick and friendly service."
We responded:
"Thanks Amy!"
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Linda

June 5, 2024

5  out of  5
rating by Linda
"Being a new customer of State Farm I have to say, it’s one of the best (if not the best) company I’ve ever worked with. Began new policy in January and 1/24 I had a minor car accident. Not one word was said to me even tho I felt so bad. Then husband has been out of work for months and the girls in the office worked with me to keep my policy active. I’d recommend Matt Basilles office in a heartbeat. #1 definitely in my eyes."
We responded:
"Thank you for the kind words. We truly appreciate you and thanks for trusting us with your insurance needs!"
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Shay S

May 24, 2024

5  out of  5
rating by Shay S
"I am so thankful for the Team at the Matt Basile State Farm Insurance Agency. The Team’s compassion and understanding made this hectic situation more bearable."
We responded:
"Thank you for taking a minute, very happy to hear we deliver on our promise. We appreciate it you!"
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Denise Williams

May 17, 2024

5  out of  5
rating by Denise Williams
"Hi Matt, The service Amy Skay provided to me on 05/01/24 extends far beyond thank you. Shortly after my original agent retired, service had become so stressful. I was starting to feel moments of bewilderment, as I was trying to maintain my Statefarm auto insurance of over 30 years. The patience, understanding, and professionalism that she provided to me on that day in which I walked into your office was such a blessing. I was surprised that Amy wasn't the supervisor/manager, seeing how her professionalism clearly identifies her as being in that type of role. The irony of it all..., you never know when a blessing is coming your way and I truly believe she was my blessing that day. Please let Amy know it was truly a pleasure that she was the person I spoke with that day? But at the same time, I must say to you thank you for having such a competent employee. Thank you and have a wonderful day. Denise Williams"
We responded:
"So happy to hear that Denise, we truly appreciate the opportunity to have you as our customer. Thanks you!"
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Clara Purnell

May 15, 2024

5  out of  5
rating by Clara Purnell
"Very friendly and professional staff."
We responded:
"Thanks Clara, we appreciate you!"
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Tito Martinez

May 9, 2024

5  out of  5
rating by Tito Martinez
"Fast and easy process"
We responded:
"Thanks Tito!"
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Susan Richardson

May 6, 2024

5  out of  5
rating by Susan Richardson
"I have been a client at Matt Basil's office in Smyrna for 37 years. I have always been treated with the upmost respect. All the girls are helpful and very friendly. Although I must give extra credit to Jana. Jana has gone above and beyond to always make my experience there more than welcoming . Jana goes that extra mile beyond her everyday duties to make sure every need is met. Thank you Jana!!"
We responded:
"Susan, thank you for spending some time to review us. We truly appreciate you choosing us as your insurance agency!"
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Mark Tobin

May 3, 2024

5  out of  5
rating by Mark Tobin
"Kelsey Did an amazing job helping me out with my new policy"
We responded:
"Thanks Mark, happy we could help you with your insurance needs. We appreciate your business!"
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James chase

May 1, 2024

5  out of  5
rating by James chase
"Matt and Jana are the best."
We responded:
"Thanks James, we appreciate you!"