State Farm® Insurance Agent Matt Basile
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Tyler Troup
November 11, 2024
"Amy was awesome, she followed up with my quote the next business day and saved us a large amount of money on our auto and renters policy. The whole conversation took less than 10 minutes after filling everything out online."
"Great to hear Tyler, thank you for taking a few moments to let us know. We appreciate you!"
patrick smith
November 6, 2024
"Amy was extremely professional and thorough with my auto insurance options ensuring I could obtain the best rate possible. She answered all my questions and provided valuable input so I could make the most educated decision for my insurance needs."
"We appreciate you taking time to give us a review. Thanks for your continued business Patrick!"
Donya Maull
October 31, 2024
"Amy was excellent! Her professionalism and wealth of knowledge made my transition to State Farm easy! Thank you Matt Basile and staff!"
"Happy to hear we made your insurance transition an easy process, welcome Donya, thanks for the kudos! "
David Edelmann
October 28, 2024
"Amy was so very helpful and made the process so easy and smooth she simply made it a delight. And the rates were 1/3rd of what I was quoted from multiple companies!"
"Thanks David, happy we could provide you value when shopping for insurance, welcome to our office!"
Onilisha Newton
October 21, 2024
"Jana was so instrumental in helping me with an issue I had regarding the return, which resulted in additional charges, of a car rental. The rental company had me owing money, although I had an authorized extension for the return (I was actually returning the car early according to the extension). I called Matt Basile’s office and spoke to Jana who made numerous phone calls, on my behalf, to get to the bottom of the additional charges. At the end of the day, those charges were covered by State Farm. Thank you to Jana for going above and beyond. Her patience and willingness to help was more than I could ask. I am truly grateful."
"We are happy to help, thank you for taking the time Onnilisha. We appreciate you!"
Kadiatu
October 20, 2024
"I recently had the pleasure of working with Amy, and I must say, her customer service was exceptional! She went above and beyond to ensure that my needs were met. I had a few questions about their policies, and Amy was incredibly knowledgeable and patient. She took the time to explain everything in detail and even made personalized recommendations based on my preferences. I felt valued and appreciated as a customer. I highly recommend working with Amy to anyone looking for great insurance and outstanding service."
"Very glad to hear that, thanks for taking the time and choosing us as your insurance agency!"
donovan cain
October 14, 2024
"Literally quick fast and easy. Highly recommended!"
"Thanks Donovan, glad we could make your insurance buying experience fast!"
DebbieSue Romanoski
October 11, 2024
"I was with State Farm for many years at Chuck Montgomery’s office. The staff was always there for me when I had an issue."
"Thanks Debbie!"
Lori Coaxum
October 4, 2024
"Amy was knowledgeable and quick with providing me the information I needed. Awesome customer service!"
"Very happy to hear that, thanks Lori for your continued trust in our agency!"
chaunya ward
September 18, 2024
"Tammy is the absolute best. She is always pleasant and responds expeditiously to my emails/phone calls concerning my auto and home insurance. If you want an agent that is always happy to help you; contact Tammy. I'm trying to get my whole family with State Farm because of the wonderful service & great pricing."
"Thanks Chauyna, glad we are meeting your expectations!"
Daniel Stevenson
September 10, 2024
"Amy made it pleasantly painless to switch my home and auto insurance from my previous provider, who I had for over 20 years, and saved me loads."
"Welcome to our office, I am happy to hear you had such a smooth transition placing your home and auto insurance with us. Thanks Daniel!"
Pamela S (Trixiemay)
September 3, 2024
"Super helpful, very professional a pleasure to work with!"
"Glad to hear that, please let me know what we could have done better. Thanks Pamela!"
Sealcoatersparadise
September 3, 2024
"very pleased with service and representation of Matt's office. Ended up getting a great rate and have had good experience with the accidents that people have hit me in."
"Very happy to hear we are providing value and you saved money on your insurance at the same time. Thanks!"
Mickie Troubetaris
August 28, 2024
"Tammy was absolutely amazing she made the process quick and easy! Thank you for making the process so painless."
"Thanks Mickie, I appreciate it!"
Cristina Rose
August 21, 2024
"Jane was super easy and friendly to work with. She made the process of switching insurance companies seamless."
"Very happy to hear that, thank you for your business and trust Cristina!"
Dan Verbeck
August 1, 2024
"Very helpful and professional"
"Thanks Dan, we appreciate it!"
Benjamin Schlusser
July 25, 2024
"This office was so helpful in getting me a renter's insurance policy for a short term. I was staying at a place for less than one year, and this office was able to fit my needs without requiring me to commit to a full year policy. Amy was extremely helpful. Every time I called this office, whatever I needed was taken care of in just a few seconds. I enthusiastically recommend."
"We appreciate uou reaching out to us, thanks Benjamin!"
Angela Falco
July 18, 2024
"I was able to switch my car insurance over easily and save $100 a month by switching. Amy was amazing and super nice."
"We love it, so happy you chose us for your instance needs and saved money at the same time. Thanks Angela!"
Amanda Ritzke
July 15, 2024
"Amy was super helpful! She explained everything when I was switching my insurance from PA to DE!"
"Very happy to hear that, welcome to Delaware and thanks for choosing us as your insurance agency Amanda!"
Ashley Rogers
July 5, 2024
"The office manager, Jennifer, is absolutely amazing! You can tell she has passion for what she does and wants to take care of all her clients service needs!"
"Thanks Ashley, we appreciate you!"
Debbie Webb
July 5, 2024
"Amy was great to work with she answered all questions I had and was concerned about my insurance needs. We worked on several policies for my family needs."
"Happy to hear that Debbie, thanks for choosing us as your insurance agency!"
ScottT
June 29, 2024
"Horrible customer service."
Serrena Murphy
June 21, 2024
"Tammy is exceptional, she works above and beyond her limits just to make sure you are giving the BEST over at Matt Basile State Farm agent in Smyrna DE. No one has come close to her dedication in getting your policies up and running and she's always available each and every time with questions you may have. She's the Best!:)"
"Thank you Serrena, we appreciate you!"
Zhendong Cao
June 20, 2024
"This is my third time working with Tammy for my insurance needs, and once again, she has exceeded my expectations. Tammy is professional, always reachable, and remarkably patient in explaining the intricacies of the policy to me. She makes the process seamless and stress-free. Tammy truly is a fantastic agent, and I highly recommend her to anyone looking for reliable and top-notch insurance services. Thank you, Tammy, for your outstanding service!"
"Very happy to hear that. We appreciate you choosing us as your insurance agency, thanks Zhendong!"
Amy B
June 19, 2024
"Very helpful, quick and friendly service."
"Thanks Amy!"