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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Destiny Gregg

March 22, 2025

5  out of  5
rating by Destiny Gregg
"Amazing service every time and Jana is always my go to!!! When speaking with her, it makes my visits and talks to the office fantastic and satisfying"
We responded:
"Awesome, thanks so much Destiny for the kind words, we appreciate you!"
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Jim Hewes

March 19, 2025

5  out of  5
rating by Jim Hewes
"Staff was very pleasant and helpful in providing me with the policy that worked best for my vehicle and situation."
We responded:
"Thanks Jim, we appreciate you!"
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patrick smith

March 17, 2025

5  out of  5
rating by patrick smith
"Amy handled multiple queries flawlessly and with ease. It's nice to have such confidence in your insurance company!"
We responded:
"We appreciate you taking time to give us a review. Thanks for your continued business Patrick!"
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Michael Wise

February 21, 2025

5  out of  5
rating by Michael Wise
"Jana at STATE FARM Smyrna, Delaware, was very informative very patient and detailing and going over insurance quotes with me, letting me know my options. Thank you so much Jana"
We responded:
"Thanks, Michael . We appreciate you choosing us as your insurance agency!"
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Anthony Mirante

February 10, 2025

5  out of  5
rating by Anthony Mirante
"Amy made the process of getting insurance super easy, and quick. Highly recommend!"
We responded:
"Great, thanks for choosing us as your insurance agency Anthony!"
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Natalie DeLong

January 31, 2025

5  out of  5
rating by Natalie DeLong
"Always so helpful and kind! They get to you quickly and make things so easy!"
We responded:
"Happy to hear we are helpful and making youn insurance experience easy, thanks Natalie!"
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Joseph Lombardi

January 24, 2025

5  out of  5
rating by Joseph Lombardi
"Just moved from PA to DE. Amy, with Matt Basile State Farm Insurance Agency, put together my new home owners policy in time for the closing of my new home and provided insurance policies for my vehicles as soon as I obtained my DE license. Great and easy experience. Would highly recommend. I have been a State Farm customer for over 35 years now."
We responded:
"I am very happy to hear that Joseph. Welcome to Delaware, thanks for choosing us as your insurance agency!"
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Debbie Richey

January 9, 2025

5  out of  5
rating by Debbie Richey
"My insurance agent retired and I decided it was time to shop rates. Contacted Matt's office and Tammy was awesome! She researched my situation, provided a quote and a new policy placed in the same day! Thank you Matt, Tammy and your team! Appreciated!"
We responded:
"Thanks for taking a minute for the great review Debbie. We appreciate you choosing us as your new insurance agency and are looking forward to working with you."
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Jaye Redden

January 6, 2025

5  out of  5
rating by Jaye Redden
"Great service! Prompt and professional care."
We responded:
"Thanks Jaye!"
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Jennifer Crawford

December 3, 2024

5  out of  5
rating by Jennifer Crawford
"Very grateful for these guys, very smooth process & grateful my car is fixed 🙂"
We responded:
"So happy we could help Jennifer, we appreciate you!"
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Mindy Hall

December 3, 2024

5  out of  5
rating by Mindy Hall
"Amazing and always friendly"
We responded:
"Happy to help, thanks Mindy!"
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kathy fansler

November 27, 2024

5  out of  5
rating by kathy fansler
"Jana went above and beyond when I called in needing help with our auto claim. It was a pleasure working with her and her level of customer service is 5+ stars! Thank you Jana!"
We responded:
"We understand going through the claims process can be scary and I’m happy we were able to help. Thanks again for your business and trust Kathy!"
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Angela Seaver

November 26, 2024

5  out of  5
rating by Angela Seaver
"Tammy is great when I call in for assistance"
We responded:
"Thanks Angela, we appreciate you!"
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Deanna Botteon

November 26, 2024

5  out of  5
rating by Deanna Botteon
"Tammy and Jana have been amazing at helping me!"
We responded:
"Glad we could help, thanks Deanna!"
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Bree's Brids

November 25, 2024

5  out of  5
rating by Bree's Brids
"Love her she is so kind and helpful 💕"
We responded:
"Thanks!"
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Dorothy Anderson

November 25, 2024

5  out of  5
rating by Dorothy Anderson
"I spoke with Amy to change my car policy to State Farm. She was knowledgeable and helped me make some changes in my coverage. I would recommend Amy to my family & friends in the future."
We responded:
"Thank you Dorothy we appreciate you choosing us to help you with your insurance needs!"
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Amirah Mapp

November 14, 2024

5  out of  5
rating by Amirah Mapp
"It was a great experience. My specialist(Amy) was nice and quick. Not only was she nice, she understood how it was my first time doing this process. She helped me along the way and answered all my questions big or small."
We responded:
"Thanks for taking the time to review us Amirah, glad we could make your insurance buying experience easy. Welcome!"
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Tyler Troup

November 11, 2024

5  out of  5
rating by Tyler Troup
"Amy was awesome, she followed up with my quote the next business day and saved us a large amount of money on our auto and renters policy. The whole conversation took less than 10 minutes after filling everything out online."
We responded:
"Great to hear Tyler, thank you for taking a few moments to let us know. We appreciate you!"
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Donya Maull

October 31, 2024

5  out of  5
rating by Donya Maull
"Amy was excellent! Her professionalism and wealth of knowledge made my transition to State Farm easy! Thank you Matt Basile and staff!"
We responded:
"Happy to hear we made your insurance transition an easy process, welcome Donya, thanks for the kudos! "
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David Edelmann

October 28, 2024

5  out of  5
rating by David Edelmann
"Amy was so very helpful and made the process so easy and smooth she simply made it a delight. And the rates were 1/3rd of what I was quoted from multiple companies!"
We responded:
"Thanks David, happy we could provide you value when shopping for insurance, welcome to our office!"
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Onilisha Newton

October 21, 2024

5  out of  5
rating by Onilisha Newton
"Jana was so instrumental in helping me with an issue I had regarding the return, which resulted in additional charges, of a car rental. The rental company had me owing money, although I had an authorized extension for the return (I was actually returning the car early according to the extension). I called Matt Basile’s office and spoke to Jana who made numerous phone calls, on my behalf, to get to the bottom of the additional charges. At the end of the day, those charges were covered by State Farm. Thank you to Jana for going above and beyond. Her patience and willingness to help was more than I could ask. I am truly grateful."
We responded:
"We are happy to help, thank you for taking the time Onnilisha. We appreciate you!"
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Kadiatu

October 20, 2024

5  out of  5
rating by Kadiatu
"I recently had the pleasure of working with Amy, and I must say, her customer service was exceptional! She went above and beyond to ensure that my needs were met. I had a few questions about their policies, and Amy was incredibly knowledgeable and patient. She took the time to explain everything in detail and even made personalized recommendations based on my preferences. I felt valued and appreciated as a customer. I highly recommend working with Amy to anyone looking for great insurance and outstanding service."
We responded:
"Very glad to hear that, thanks for taking the time and choosing us as your insurance agency!"
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donovan cain

October 14, 2024

5  out of  5
rating by donovan cain
"Literally quick fast and easy. Highly recommended!"
We responded:
"Thanks Donovan, glad we could make your insurance buying experience fast!"
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DebbieSue Romanoski

October 11, 2024

5  out of  5
rating by DebbieSue Romanoski
"I was with State Farm for many years at Chuck Montgomery’s office. The staff was always there for me when I had an issue."
We responded:
"Thanks Debbie!"
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Lori Coaxum

October 4, 2024

5  out of  5
rating by Lori Coaxum
"Amy was knowledgeable and quick with providing me the information I needed. Awesome customer service!"
We responded:
"Very happy to hear that, thanks Lori for your continued trust in our agency!"